‘Pay-as-you-go’ model – known as Software as a Service (SaaS) today – is the commercial model CSE offers to make Business Intelligence tools accessible to customer service operations without the need for major capital investment.
In 2002 we came up with the idea of providing essential Business Intelligence tools on a monthly subscription basis. Instead of acquiring technology, customers pay a fixed monthly fee to get the following:
Evergreen system and is always updated to the most current version
Professional services to make sure you the system is working
Call out fees if you happen to need assistance
Customising fees for new reports or to modify the way information is shared
What the SaaS model really achieves is to put the Business Intelligence tools contact centres need to do their job well – to serve customers efficiently and effectively – without taking on the financial risk.