There is nothing worse than having an advertising campaign fail because the phone number doesn’t route to the right operators. These errors cost companies millions a year and cause irreparable harm to the company’s reputation while damaging customer service levels. Yet they can be easily avoided.
Irritated unhappy customers are nine times more likely to tell others than a satisfied customer.
Customers get fed up with incorrect IVR routing. Don’t create unhappy customers because of your IVR call routing.
CSE is able to test call routing hourly, daily, weekly, monthly – as often as it needs to be tested. Through its test call routing service CSE addresses situations where a phone number doesn’t route to the correct agents in a client’s contact centre.