The recording of calls and screen activities in contact centres serves as the foundation for subsequent analysis as well as verification of transactions for risk and complaints management. Voice and screen recording systems also facilitate protection of property and employees.
In South Africa many contact centres are required to have voice loggers in order to comply with the Electronic Communications Act (ECA) and other such legislation.
ASC’s Communications Recording Solutions capture, archive and analyse calls, screen activities and related information in accordance with prescribed security standards. These loggers are used in mission critical organisations such as police departments, air traffic control centres, in financial institutions and call centres in over 60,000 sites in Europe and North America.